We appreciate that our donors may lead busy lives and the time you take out of your day to donate. However, missed appointments place a strain on our service and may mean that we collect less blood than planned from a clinic. Opting in to reminders by both SMS and email is the most cost efficient way for us to remind our donors as we approach clinic and doubles our chances of connecting should there be a problem. Both SMS and email reminders now include the functionality to cancel if your circumstances have changed.
For donors who do not have regular access to email or SMS, we are happy to attempt to contact you by phone a few days before the appointment. Unfortunately, due to the impact of missed appointments on our ability to supply blood to our hospitals, we must insist that at least one form of reminder is selected when booking an appointment.